ECampus and BiggerBooks: Unreliable and Deceptive
Exaggerated Claims and Poor Customer Service
ECampus and BiggerBooks, online retailers claiming to stock every manga ever published, have been criticized for their exaggerated claims and poor customer service.
Lack of Inventory
Despite their claims, both companies do not actually have a physical warehouse and rely on third-party suppliers. As a result, they often fail to fulfill orders for books that are supposedly "in stock." Customers have reported receiving incorrect or damaged items, or being told that their orders have been canceled without any explanation.
Unresponsive Customer Service
Customers who have experienced issues with their orders have struggled to get a response from customer service. Emails and phone calls are often ignored or met with automated messages. In one instance, a customer was informed that a loose-leaf book they received could not be replaced and would not be refunded.
Questionable Business Practices
ECampus and BiggerBooks have also been questioned for their business practices. Both companies have received negative reviews on Trustpilot and the Better Business Bureau. Some customers have reported being charged for books that were never delivered, having their credit card information compromised, or being sold pirated materials.
Conclusion
Despite their claims of having an extensive inventory and excellent customer service, ECampus and BiggerBooks have fallen short of expectations. Customers have experienced unreliable order fulfillment, poor communication, and questionable business practices. It is advisable to exercise caution when purchasing from these retailers and to consider alternative options.
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